We believe in making the process as seamless as possible for our clients. That's why we offer a one-stop-shop solution for all of your needs. From design and manufacturing to clearance and logistics, we have you covered. Our team is made up of experienced professionals who understand the importance of creating custom solutions that meet your specific needs. We work with you every step of the way to ensure that the end result exceeds your expectations.
At HM Group, we prioritize understanding our customers' needs and issues before jumping into providing solutions. This is why we start the working process with our sales team, who spend time getting to know the ins and outs of a project before presenting a range of solutions. Whether it's utilizing our standard products or working with our skilled team to develop a customized option, we believe in providing our customers with options that will work best for their unique situations.
The whole process usually takes about three days depends on how many questions are raised during our meetings together.
This is where our skilled technicians will create a detailed set of product drawings, including 3D renderings, based on the solutions they have come up with. This not only ensures that the final product meets the needs of our clients, but also eliminates the risk of any misunderstandings or miscommunications during the production phase.
This is where the ideas on paper become physical products. It all starts with the confirmation of the drawings, and then the skilled team at HM Group begins mass production. But don't think that the quality control is overlooked in the rush to produce. The QC inspection goes through every aspect of the production process, from raw materials, semi-finished product, to packaging status, etc. This ensures that the final product lives up to the high standards that HM Group is known for.
While our typical process takes around 30 days, we promise to keep you updated with any potential delays. Our main priority is ensuring that we deliver the best quality work, even if that means taking a little extra time to get it right.
After carefully packing each item to ensure it arrives at its destination in pristine condition, the next step is to entrust them to the trucks that will transport them to the port.
In just a couple of days, our products will pass the clearance and be ready for the world to experience.
Shipping time can vary based on where the delivery is going to take place, with estimates falling between 15-45 days. While this might seem like a long wait, rest assured that your products are making their way to you and will be worth the anticipation.
HM Group cares about more than just making a sale. We want to ensure that our customers are satisfied with their purchase from start to finish. That's why we have a comprehensive after-sales follow-up process that covers all the important aspects. We will check to make sure that the products you received are in good condition, and that you have all the knowledge you need to install and use them properly. And once you've had a chance to use them, we'll ask for your feedback to make sure that everything is exceeding your expectations.
At our company, we believe that excellent customer service is just as important as quality products, and we're committed to making sure that you're happy with your purchase from beginning to end.
