FAQ

Frequently Asked Questions (FAQ)

What is the material being used for your products?

Mild steel Q235, Q195

How is the goods being packed?

Plastic banding + Stretch film wrapped, palletized for easy loading and unloading with standard forklift truck or pallet jack.

What is the payment terms I can get?

TT or L/C at sight, DP etc.

What kind of finish do you provide for your goods?

Electro galvanized ,hot dip galanized, painting or powder coating is available.

What is the loading capacity?

In general, we have light duty(100~300kg) model,medium duty(400~800kg) model and heavy duty(1000~1700kg) model available for your choice.

I have no much experience on the logisitcs products, any recommendation?

You could either choose from our hundreds of standard products or provide relevant information so we could design for you.

Which product can be used in cold storage?

Mobile rack,wire container and roll cage are all widely used in cold storage.

I like your design, but couldnt find the right model from the products list, is custom size available?

Yes, we do custom products and projects.

I would like to have my own design products and qty is not that big, is it ok?

Yes, we can go with your custom design, no matter small or big qty, however, pls understand the cost will be different.

I don't have drawing or picture available for th custom products, could you design it for me?

Yes, we can make the best suitable design for you but do need to know the details - such as a) dimension b) loading capacity c)stackability d)operation environment e)what kind of stuff will be loaded in etc.

What is the minimum quantity I can order?

1x20'GP - qty is variable depend on the size.

What is your average production lead time?

2-3 weeks against formal order and deposit.

Do I get any guarantee from your company?

3~10 years warranty in case that:

• Proper handling during operation, correctly forklift handling while stacking/un-stacking.
• Overloading is prohibited.
• Environment request –indoor, dry and not humid circumstance, do not contact with any corrosive chemical material (for zn plated and powder coated proucts, no limitation for hot dip galvanized).

What happen in case any quality problem is identified after arrival?

We take full responsibility for any manufacturing defect, would either refund or reship good products to you.